Frequently Asked Questions

We can normally deliver 10 working days from artwork approval

Category: Double Branding

We offer two types of packaging. The designer box and the pillow box. Against a specific brief we can supply other suitable packaging to meet your campaign objectives

Category: Double Branding

We print digitally CYMK in full colour. There is a standard one off cost for artwork origination. There is no price advantage reducing colours.

Category: Double Branding

Yes, we have an artwork studio, and subject to an accurate brief we can finalise the artwork for you.

Category: Double Branding

We will supply a template and artwork guidelines. The artwork needs to be supplied in high resolution pdf, illustrator or eps file.

Category: Double Branding

The products we are offering have been negotiated with suppliers. However, it is possible to supply products outside of the range featured.

Category: Double Branding

We supply leading brands that include Mars, Cadbury and Rowntree products. We also offer leading brands cereal bars that include Kelloggs, Eat Natural and Natures Valley

Category: Double Branding

Price inclusive of packaging, design and inserted chocolate bar or cereal bar

We will be pleased to fill your own drink cans with ingredient of your choice with individual recipes for a minimum of 12000 cans.

Category: Canned Drinks

From a minimum of 6000 cans we can produce other fillings such as sugar free energy drinks, lemonade, tonic water, cranberry and cherry energy drinks.

Category: Canned Drinks

After your artwork has been signed off delivery takes approximately 15 working days.

Category: Canned Drinks

We will supply you a label template from which you can fit your design. We have an in house studio that can help you with design and artwork

Category: Canned Drinks

For small quantities, we personalise with a printed label that is wrapped around the tin. The label is printed in full colour digital print CYMK and there is a choice of finishes and can applications. We print direct on to the can from 50,000 units.

Category: Canned Drinks

Our Iced Organic Coffee and Chocolate is filled in Cartocans. New eco-friendly can packaging made of cardboard and can be stored at room temperature.

Category: Canned Drinks

Yes we can supply organic orange juice, iced organic coffee and organic chocolate. Fair Trade raw materials of organic culture guarantee an exceptional taste experience.

Category: Canned Drinks

Most of our cans are 250ml. However some of our cans are sized 200ml and 230ml

Category: Canned Drinks

You can view the promotional range of canned drinks we offer on our website. They include the high demand energy drink, but also other popular drinks such as Organic Orange Juice, Multivitamin Juice, Iced Tea and Organic Chocolate

Category: Canned Drinks

We use Belgian milk chocolate 32% cocoa solids, taste samples available FOC

Category: Easter

The dimensions will be given with each quote, and on each template – however please request a sample FOC and you can see for yourself!

Category: Easter

Easter 2017 is on 16th April. Our last day for despatch of goods is Wednesday 12th, with Thursday 13th being the last office day to sort any issues with delivery. Please note carriage outside of mainland UK will need to be despatched sooner than this.

Category: Easter

Our production facility offers 10 working day and 5 working day express production options. These must first be approved and carry a surcharge, ask your account manager for more info!

Category: Easter

As well as our chocolate bars with winning tickets, we can print on the inside of our egg boxes. This is good for hiding a surprise win inside one (or a few) units.

Category: Easter

Our speckled egg box and rabbit card fit into the Royal Mail large letter dimensions with ease, so you can keep it a cost-effective campaign.

Category: Easter

We have free stock designs available across our range, as well as a team of designers ready to tackle any brief.

Category: Easter

Due to the fragile nature of hollow chocolate eggs we strongly advise these be delivered on a pallet. We will we not be liable for any breakages during transit by courier so by choosing the cheaper carriage you acknowledge this risk.

Category: Easter

Yes all of our easter range is available as bulk stock if you wish to package it differently.

Category: Easter

No we cannot print on foil, however we can source custom colours for orders of 5000 units or more. Silver as standard.

Category: Easter

From confirmation of artwork proof – normally 2-3 weeks, though this can be more or less at quieter/busier peak times. We can confirm at time of placing order.

Category: Sugar

We use a variety of different brown sugars – always cane, but from different countries

Category: Sugar

We are not licensed to advertise the Fairtrade logo for our sugars, though we actually pack using a Fairtrade cane sugar.

Category: Sugar

We use a national carrier – they quote 90% next day.

Category: Sugar

We pack into 250’s and a clear re-sealable quality polybag – ideal for a retail establishment. Then into a thick double walled outer carton.

Category: Sugar

Yes you can – we print digitally, so you can use as many different colours as you like without any colour charges

Category: Sugar

Yes you can – if the changes are within our normal design arrangements, there will be no set up charges. We will also supply a new proof for signing off.

Category: Sugar

Yes, we send you a proof to sign off – or you can make some adjustments if you wish without charge. (Repeated changes may incur charges)

Category: Sugar

We pack 1000 tea sachets to a box. Each box measures 305mm x 305mm

Size is 70mm x 75mm. Print area each side is 55mm x 55mm

Please supply in high resolution pdf or eps file. If you are unable to supply artwork or design our studio can help and produce for you.

We can supply as low as 500 Teas with a full colour printed label. The minimum is 5000 for direct printing on the white foil sachet

Yes, we have a premium tea range that includes Fruit Tea, Darjeeling, and Oriental Chai Tea. These are packed in a nylon tea bag. We also supply PG tips round tea bags packed in full colour carded envelopes.

We use a single estate Kenyan tea which is great as an English Breakfast Tea

The biggest demand is for our English Breakfast Tea. We can supply other flavoured teas but costs could vary. We can supply Green Tea, Herb, Earl Grey, Assam, Peppermint and Camomile Tea.

For lower quantities, up to 2000 sachets we can fast track 7 working days from artwork approval.

We deliver 3 – 4 weeks from artwork approval

We print by a method called ‘Flexi Print’. This enables us to print up to 4 colours. We also print digitally in 4 colour process CYMK for our labelled range.

The tea bag is contained in a white foil sachet keeping the tea fresh for at least 18 months (Best Before)

We can supply in Milk or Plain chocolate

Category: Chocolate Bars

We can produce and personalise as little as 100 chocolate bars in our 80g size. However the smaller the bar the higher the volume. For example for our 25g bar the minimum quantity is 1000 bars

Category: Chocolate Bars

Yes, we can but we require a minimum order of 10,000 pieces and delivery is 8 – 10 weeks subject to approval from Fairtrade

Category: Chocolate Bars

We can normally despatch 10 working days from proof approval. Subject to production space we can fast track 7 working days

Category: Chocolate Bars

Our chocolate is the highest quality chocolate produced in the UK, Belgium and Germany. We can supply tasting samples F.O.C before you order

Category: Chocolate Bars

We can print directly on to the chocolate with our 32g Bar which is often used as a Business Card as we can also wrap in a digitally printed sleeve. Click on our video link to see this product.

Category: Chocolate Bars

We personalise with a full colour digitally printed sleeve designed to your specification.

Category: Chocolate Bars

We can supply various sizes from a 13g Mini Bar to a 100g Giant bar. Our range sizes include 13g, 25g, 32g,50g,80g, and 100g.

Category: Chocolate Bars

Approx 5g

Yes but your order will be priced based on the volume for each flavour

We can only produce one flavour for the minimum run.

Yes you can but each design has to have a separate production run and will be priced against the volume for each run

Unfortunately, this is not possible. Based on minimum quantity we can only print one design

We can supply in Milk, Mint, Orange, Plain and Chocolate Crisp

We can produce and personalise a minimum of 1000 in our flow pack range or 2000 in our Neapolitan range. Subject to confirmation we can produce less than 1000 but of course will be a lot more expensive per chocolate.

Flow wrap in boxes of 1000. Neapolitans in boxes of 400

We can normally despatch 10 working days from proof approval. Subject to production space we can fast track 7 working days our Flow wrap range

Yes, it is possible to print on both sides. We will send you a template to work to o0r send us your brief and we will produce a design in our studio.

Please supply a high resolution pdf or jpg

We can only print in one colour directly on to the flow or paper wrap from a limited range of colours. There is a choice of colour wraps to choose from.

We cannot on this range. It is only our chocolate graphic range where we can print directly on to the chocolate

We supply a flow pack and a traditional Neapolitan that is foil wrapped and then personalised with a choice of colour wraps

We pack supply freshly ground coffee beans and instant coffee. Depending on the coffee type we personalised coffee sachet foil bags, pouches, sticks and glass jars.

Category: Hot Drinks

Café Amaretto, Chocolate Caramel, Chocolate Orange, Christmas Spirit, French Vanilla, Havana Rum, Hazelnut, Irish Cream, Maple Walnut, Spicy Cardamom and Swiss Chocolate.

Category: Hot Drinks

Instant coffee is freeze dried Arabica Colombian coffee granules The same that is purchased in retail stores.

Category: Hot Drinks

Unfortunately our standard sachet can only be produce to the one size/shape of tea bag which is known as a single-chamber tea bag 58xx x 50mm.

Category: Hot Drinks

The minimum quantity is 1000 cartons that contain up to 50 tea sachets.

Category: Hot Drinks

Our tea sachets are also called foil envelopes to keep the tea fresh. From a minimum quantity of 5000 we print directly on to the foil up to four colours.

Category: Hot Drinks

Yes we can print up to 4 colours on the tea tags from 2000 sachets.

Category: Hot Drinks

Paper and transparent film sticks. Round, flat, long-slim, pyramid, rectangular, square paper sachets – offered with varying sugar fills from 1.5g to 5g depending on the type of packaging.

Category: Hot Drinks

On average around 2-3 weeks depending on the quantity and type of sugar packaging required.

Category: Hot Drinks

White and cane (brown) granulated sugar, white and brown granulated mixed with vanilla (for espresso coffee) or sugar mixed with cinnamon. All packed in sticks or sachets. White and brown single sugar cubes with personalised wrappers.

Category: Hot Drinks

For both sachets and sticks as little as 500/1000 (normally for conferences and product launches) and can be printed in full colour if required and no origination costs as they are produced digitally up to 3000. Larger amounts are printed Flexographic.

Yes, we can supply white and brown sugar in Sugar sticks, sachets or cubed.

Category: Hot Drinks

For our tea allow minimum of 15 working days from artwork approval. Smaller quantities up to 2500 could be fast tracked 10 working days subject to production schedules. For our coffee allow 3 – 4 weeks from artwork approval.

Category: Hot Drinks

Definitely English breakfast Tea. In our premier range there is a choice of other flavours that includes the very popular healthy Green tea.

Category: Hot Drinks

We can produce personalised tea sachets and envelopes in low volume. As little 500 pieces using digitally printed labels. Printing direct on to sachets 5000.Coffee and hot chocolate sachets we produce to minimums of 10000. However we can produce coffee jars to a minimum of 250. We can also produce a minimum of 250 pouches in Fresh Coffee for filtering machines.

Category: Hot Drinks

We supply tea, coffee and hot chocolate in printed sachets or envelopes.

Category: Hot Drinks

All artwork should be supplied with a high resolution pdf ensuring fonts are outlined.

Yes we can make other flavours but high volume is required.

We can fast track 5 working days but standard delivery is 15 working days.

We personalise with a full colour digitally printed label.

Yes we supply smoothies in 330ml bottle size in three flavours. Apple and Blackcurrant, pineapple and passion fruit and Mango. Content is certified to Fairtrade standards.

Fresh juice we supply in 250ml bottles in flavours of apple and orange/apple mix. These are normally produced and delivered within 15 working days. We can supply other flavours and sizes made with concentrate juice in various size bottles from 250ml – 500ml.

We can fast track 5 working days for low volume. Our standard delivery time is 10 – 15 working days from artwork approval.

Categories: Delivery, Energy Drinks

Yes – we can supply from a range of flavours but minimum quantities are much higher.

Category: Energy Drinks

Shrink wrap in 24’s and 2500 cans to a pallet.

Categories: Delivery, Energy Drinks

High quality laminated wrap around label in full colour digitally printed. For large volumes we personalise with a shrink printed wrap.

Category: Energy Drinks

Similar to Red Bull but tastier!

Category: Energy Drinks

Wheat Flour, Water, Sugar, Rapeseed Oil, Soya Lecithin, Raising agent – E500. Allergens in bold! There are no artificial colours or preservatives.

Category: Fortune Cookies

We send out by national couriers to anywhere in the UK and also export overseas.

Yes, we have message slip templates that feature a range of Chinese proverbs that we can print on your message slip.

Category: Fortune Cookies

The standard size is 12mm x 60mm and can fit a maximum of 120 characters (including spaces). We do have a larger slip size 17mm x 60mm that can fit 170 characters (including spaces).

If we are printing in house the print area is 50mm x 50mm, however for high volume where we are using our specialist printer we can print all over the wrap.

A logo on the message slip needs to be supplied with a high resolution jpg. Copy artwork for the message slip needs to be supplied in a word document. Printing on the wrap requires a high resolution pdf.

Our Fortune Cookies are individually sealed in stay fresh foil wraps. Shelf life is 9 months. However the quicker they are consumed the fresher they will taste!

Category: Fortune Cookies

We can mix the colours of the wrap per box of 300 There will be a colour change cost.

Category: Fortune Cookies

This is possible subject to production schedules. We can fast track your order but an additional cost will be incurred.

Category: Fortune Cookies

Yes, we have a Fair Trade licence. These are normally supplied in higher volume. The Fairtrade ingredient we use is certified to International Fairtrade standards.

Category: Fortune Cookies

Yes, we can hand make small numbers of fortune cookies with special messages as an addition to the basic order. There is a supplementary charge for this service.

Category: Fortune Cookies

Our Fortune Cookie production is automated and sometimes a message slip my get missed in production. This does not happen very often.

Category: Fortune Cookies

Yes, we often receive enquirers with this request to use in sales promotions and competitions. Brief us with your exact requirements and we will quote. Allow 15 working days delivery for this type of project

Category: Fortune Cookies

We can print digital stickers in full colour and apply to the Fortune Cookie wrap

We print one colour in house. There is a range of colours to choose from but we cannot match Pantone colours.

We can print up to four spot colours normally for volume for no less than 10000 fortune cookies. We can match your Pantone colours. Delivery takes 4 – 6 weeks

Our normal delivery time for our Fortune Cookies are 7 working days from artwork approval – this is for our standard production.

Yes we can print in colour and also print your logo on the message slip

Category: Fortune Cookies

Our minimum quantity is one box (300 fortune cookies)

Category: Fortune Cookies

Yes – you can have extra messages but there is a charge for this service

Category: Fortune Cookies

Our state of the art website offers you a facility to print product copy and pictures.

Category: Artwork

We can supply production samples prior to main production. This request is normally made for large volume orders. There is a charge for this service.

Category: Artwork

We send out samples free of charge. We can also create a three dimensional visual showing your label design on the water bottle.

Category: Water

Our preferred method of payment is payment by Bacs direct to our account. However, we do have facilities to accept all credit cards including American Express.

Category: Payment

We can open a 30 day trading account with your company subject to suitable financial references. Initially we invoice on a pro-forma basis.

Categories: Payment, Water

Click the quote now button or the chat now buttons on our website. Or just send us an email with your request. We will ensure you receive your quote by return.

Categories: Payment, Water

The euro pallet is a smaller pallet that used for exporting to the European Union or location where space is limited.

Categories: Delivery, Water

Dimensions of an empty pallet is 1220mm x 1350mm (40 inches x 45 inches). The weight of an empty pallet is 20g. Maximum height when loaded is 6 ft. Our pallets are securely shrink wrapped to keep the load secured during transit.

Categories: Delivery, Water

We export mainly to Europe but can export worldwide. We will quote special rates for export orders allowing for custom duties at country of destination.

Categories: Delivery, Water

Yes, we can organise a timed delivery for you. There is an extra charge for this facility. We can also organise an am or pm delivery. Our standard deliveries are made between 9am and 5pm. So that there are no last minute problems we require a contact name and phone number.

Categories: Delivery, Water

Only if it is a small quantity of bottles. We then can deliver in boxes by a courier. The majority of our water is delivered on pallets. Our drivers are only insured to deliver to kerbside. This means that they can deliver to a warehouse or an office entrance but on the ground floor level only.

Categories: Delivery, Water

The 330ml bottles weigh third kilo. The 500ml half kilo. We can deliver a maximum of 1000 kilos on a pallet if you have Fork Lift facility to off load. 100 kilos less if we deliver on a tail lift vehicle.

Categories: Delivery, Water

Yes, both our Plastic and Glass bottles can be recycled. Look out for the recycled sign on our labels.

Category: Water

The water is normally shrink wrapped in cases if 18’s.

Category: Water

We supply a variety of sizes that include 250ml, 330ml,500ml, 750ml, One Litre, 1,5 Litre and 2 Litre in our PET Recyclable plastic bottles. Our glass range is sizes are 250ml,330ml,500ml 750ml and One Litre.

Category: Water

We can supply both still and sparkling water in all size bottles.

Category: Water

We have our own van and trailer for larger quantities mainly for local deliveries. We also deliver by contracting National and International transport network. The water is loaded on to pallets. Deliveries are made by vehicles that have a tail lift for offloading when delivered to your premises. When ordering please advise if you have fork lift facilities.

Categories: Delivery, Water

Storage of the water should preferably in a cool dark place, and out of sunlight. In particular if you are storing for a long period.

Category: Water

Our normal recommended best before is 12 months. The date is printed on the neck of the bottle. Depending on your requirement and storage conditions we can extend the best before date to 24 months for bulk orders.

Category: Water

Our standard delivery time for water products is 10 working days from artwork approval. We can fast track production as little as 3 working days at extra cost if there is an extreme urgency.

Categories: Delivery, Water

We supply try if possible match the label colours with the colours of the caps. There is a wide range of colours available both in Sports and Screw caps.

Category: Water

Yes, we can print on clear substrate. It is more complex to print on a clear material and extra costs can be incurred.

Categories: Artwork, Water

Yes, we have the ‘Peel and Reveal’ label that tears off the bottle and can be used as a promotional offer. We can also create a label with a semi-permanent adhesive so that your label peels off and doubles up as a promotional voucher.

Categories: Artwork, Water

Normally we require a hi resolution pdf or an illustrator file. We will always give you guidance as to best format specific to your requirement. Please remember that artwork supplied must always have the fonts outlined or please supply the fonts.

Category: Artwork

This is a set up charge for preparing your artwork ready for printing, preparing a proof for final sign off to ensure that the final label is printed to your specification.

Categories: Artwork, Water

We print digitally CYMK. This means we can print in full colour at no extra cost. You just supply us the colour references so we can match your colours accurately.

Categories: Artwork, Water

We have an in house studio that can design your label for you. Alternatively, we supply a label template for you to design your own label. We supply a proof for sign off before production. We can also supply a 3D visual.

Categories: Artwork, Water

Our water is bottled at source and supplied from our two springs located in Scotland, and Wales. The water is certified Natural Spring Water and has a clear crystal taste. We are happy to send tasting samples.

Category: Water