How are the energy drink cans packed?
Shrink wrap in 24’s and 2500 cans to a pallet.

How do you send the fortune cookies to us?
We send out by national couriers to anywhere in the UK and also export overseas.

What is the delivery time for Fortune Cookies?
Our normal delivery time for our Fortune Cookies are 7 working days from artwork approval – this is for our standard production.

What is a Euro pallet?
The euro pallet is a smaller pallet that used for exporting to the European Union or location where space is limited.

What is the size of the UK pallet?
Dimensions of an empty pallet is 1220mm x 1350mm (40 inches x 45 inches). The weight of an empty pallet is 20g. Maximum height when loaded is 6 ft. Our pallets are securely shrink-wrapped to keep the load secured during transit.

Can you deliver overseas?
We export mainly to Europe but can export worldwide (subject to import restrictions specific to country). We will quote special rates for export orders allowing for custom duties at country of destination.

Can you deliver at a specified time?
Yes, we can organise a timed delivery for you. There is an extra charge for this facility. We can also organise an am or pm delivery. Our standard deliveries are made between 9am and 5pm. So that there are no last minute problems we require a contact name and phone number.

Can you deliver to a first floor?
Only if it is a small quantity of bottles. We then can deliver in boxes by a courier. The majority of our water is delivered on pallets. Our drivers are only insured to deliver to kerbside. This means that they can deliver to a warehouse or an office entrance but on the ground floor level only.

How much do the bottles weigh?
The 330ml bottles weigh third kilo. The 500ml half kilo. We can deliver a maximum of 1000 kilos on a pallet if you have Fork Lift facility to offload. 100 kilos less if we deliver on a tail lift vehicle.

How is the water delivered?
We have our own van and trailer for larger quantities mainly for local deliveries. We also deliver by contracting National and International transport network. The water is loaded on to pallets. Deliveries are made by vehicles that have a tail lift for offloading when delivered to your premises. When ordering please advise if you have forklift facilities.

Can you deliver to Excel? 
Past experience has taught us that delivering to Excel can be very problematic. We can accept no responsibility for delivering there. Naturally we would do our very best to deliver but we advise our clients to have their water delivered to a handling house for onward delivery